Nokia N8 Repair Saga – Part 1

I sent my Nokia N8 (sometime around the last week of February) to a Nokia Care Center for repairs. Ostensibly, the problems were: bad screen flicker and trouble installing Ovi Store after an apparently botched PR 1.1 update Over-The-Air. On 03/16/2011, I received my Nokia N8 and spent much of my lunch break working on setting the phone backup up when I noticed several things going wrong at once. First, let me give you some background on what the repair process before I whine about the new problems my Nokia N8 returned with and Ovi Store drama

Verify Nokia Device Warranty StatusOnce I realized my N8 had reached the point where all the “Googling” didn’t yield any new insights, I decided to call the Nokia Customer Care line. This number is pre-programmed into the Nokia N8 when you first boot it up. After the techs at the Customer Support line had me do the customary troubleshooting techniques, it was determined my N8 was truly borked and would need a trip to a Nokia Care Center for repairs. Once you have reached this conclusion with the techs, the technician should send you a shipping label which will let you drop your phone off at a UPS Store without being charged. #ProTip: Spell out your email address so you won’t wait in vain for a shipping label that will never arrive. Make sure you also spell out your address which will be printed on the shipping label in case the package needs to be returned as undeliverable.You will also be required to fill out a “Repair request” form. But before you can fill out the form, you’ll need to verify your warranty status at an interstitial page by entering in your device’s IMEI number and your zipcode. Once you’ve been verified as being “in warranty” and you’ve filled out the repair request form, you should take note of the requirement that if you should ship out your phone within 10 days of verifying your warranty status, you won’t need to attach your proof of purchase.

However, if you ship the phone after 10 days have passed since you verified your warranty status, you would need to attach your proof of purchase. Once you dropped off your UPS package, all you can do is wait. Make sure you package the phone properly (formatted, with bubble wrap and sans your microSD/SIM cards) and I would recommend taking photographs of your phone’s physical condition if you can. You’ll never know if you need to provide proof of your phone’s condition if it comes back tarnished. When filling out the repair request form, you can request email updates of the phone’s repair status. I selected this option, but I found myself checking the site daily anyway. I had wrongly assumed I would be getting a new phone when I saw this update:

Well, color me surprised when I received my N8 only to find out that it was still the same phone I shipped to them. It turns out they must have replaced a defective component for my phone. Moral lesson: don’t read too much into the status updates. 🙂 But hey, I wasn’t complaining. After being without my N8 for ~ 3 weeks, I wasn’t complaining.

I began the task of copying my files to my microSD, setting up my Google contacts & calendar with the Nokia N8 and reinstalling my Ovi Store-bought apps. The first two tasks were completed in no time. However, I ran into one major problem with installing my Ovi Store paid apps:

You need to update this application to a newer version that is compatible with your current phone model.

Virtually, *ALL* of my paid apps were showing this message whenever I navigated to their Ovi Store app page. I’ve invested over $60 in Ovi Store apps so I was quite peeved as this new turn of events especially as I’ve had the same phone brand since December! I did my usual dance of pinging @NokiaUS on Twitter who then contacted @NokiaCareUS who, in turn, contacted me with instructions to send information to an email address. This matter is still ongoing and it was beginning to sound like it would need some research so I moved on to the important task of setting my music playlists, etc. That’s when I lost my mind: I discovered that the sound system on my poor Nokia N8 mysteriously developed a highly irritating stuttering effect while playing my music files and had a near-constant ‘hiss’ to it while playing.

At this point, I was choking on my disappointment and pissed that I was going to have to send my Nokia N8 for a second time to the Nokia Care Center. Right now, I’m torn between my feeling of extreme annoyance “I fucking hate Nokia’s QA” to being understanding about the matter (“Shit happens. Like receiving a bad unit. Or Sending your unit for repairs and coming back with bigger problems.”) At least I can be thankful that the support technician spared me the rote “troubleshooting” steps of reformatting my device or doing the “go to Ovi Suite and check for updates” routine as I told him I had just reformatted the damned thing and checked for updates (there were none; remember, the Nokia Care Center was supposed to have flashed the PR 1.1 firmware and fix lingering issues).

In any case, there’s an Android device in ATT’s online store with my name on it. At this rate, it’s beginning to look like I won’t have my Nokia N8 for another month. I’ve read horror stories of people having to send their phones to the Care Center more than four (4) times before finally getting a replacement device. Un-believable.
ATT Android phone

First Look: The Nokia C7-00 and a review.

I reached out to WOMWorld/Nokia after the PR 1.1 update fiasco on my Nokia N8. They were gracious enough to lend me a Nokia C7 and a Nokia BH 905i headset for duration of 2 weeks. I was curious about the Nokia C7-00 because it reminds me of the Nokia N8 in that both run on Symbian ^3. The C7 and the N8 belong to a different class of devices (and by extension, a different type of user); The Nokia C7 belongs to the C-series line and the N8 belongs to the N-series. According to Wikipedia, here are the list of C-series devices, the Wikipedia page for the C7-00 device and an insight into Nokia’s line of devices by Nokia Conversations. You can test this phone virtually by utilizing the Forum Nokia Remote Device Access page or this list of methods of access a virtual Nokia device.

In assessing the Nokia C7, I was primarily interested in how it ‘felt’ i.e. the hardware & construction and how well it took photographs because I have come to terms with the camera as a very important aspect of my mobile device. I have been a Nokia N8 user for over 3 months so I’ve been biased towards quality mobile phone images. 🙂 As I found out, I found the Nokia C7 was easier to physically handle, but fell flat when it came to the camera functions which are very important to me and of course, runs on Symbian which could be a problem if you need eye-candy or user-friendliness.
Nokia C7 with case
Nokia C7 beside box.

The Good

  1. Setting up the phone on first use is relatively hassle-free so new Nokia phone users won’t be out of their depth (for older Nokia phone owners, the setup should be familiar). Make sure you have an account because you won’t be able to use the Ovi Store without one. When I first turned the phone one, I was walked through a set of simple prompts (to attach my account, select my country/timezone as my phone doesn’t have the SIM card in it, etc). Once I was at the homescreen, Ovi Maps and Ovi Store were preinstalled. The preinstallation of Ovi Store will happen on Nokia C7 devices with the PR 1.1 update (which this phone had). The phone ships with a standard set of accessories:

    Here’s a short video I created showing the outlets & hardware features of the Nokia C7-00:

  2. The C7 is thinner than the Nokia N8 and loses the protrusion on the back of the Nokia N8. The slim Nokia C7 has a better feel to it and I really like that the battery was replaceable with an even easier way of inserting my SIM card & memory card. See my gallery of Nokia C7 photos on, which is an awesome way for painlessly sharing photos. Again, living with the Nokia N8 made me appreciate the C7 for being easy to slip into little slits in my book bag. The C7 gets high marks for being slim and feels just right.
    Nokia C7 - Lateral ViewNokia C7 - Lateral View

    Nokia C7 - Ventral ViewNokia C7 - Lateral View View 

    Nokia C7 - Dorsal View

  3. Physical buttons (“soft keys) for making or ending calls and a dedicated “Menu” button. I didn’t realize how much I missed having the green phone sign to make calls so the C7 gets points for the hardware “Call” buttons. With the Nokia N8, there was no easy way to dial the last-dialled number; But on the C7, merely pressing the “green call button” twice will dial the last number you called from your phone.
  4. The C7 has a front-facing camera for video calls and can record HD video with video stabilization. I am not big on recording videos with my cellphone, but it is quite comforting to know that in a pinch, recording HD video on my phone is available. If you have a data plan that supports video calls, you’d be wise to get an app that supports video calls. I don’t have a data plan but check out these VOIP apps (Fring & Nimbuzz) which may support video calling. Small nitpick: As with the software on the Nokia N8, switching from the 8mp camera to this front-facing camera is a two-step process and is a victim of Nokia’s menu-centric design style.
  5. The Nokia C7 has an Extended Depth of Focusing camera which means there’s no “focus” step in taking the picture and lessens the chances of getting the wrong item in focus. This feature lends itself well to taking photographs of things like landscapes or group photos because the EDoF feature tries to get everything in focus. The included photo editor on the Nokia C7 (which the Nokia N8 has) bears highlighting. If you don’t take a good photo, you can sharpen, crop, convert and perform a host of editing/enhancment functions to your photo! I really like this bundled photo editor which, while not packaged in the most intuitive of interfaces, does the job of editing your mobile photos well.Under optimal conditions like bright sunlight, the EDoF camera shines and so far, my pictures can’t hold a candle to these really nice photos taken by All About Symbian. Here are some photos taken with the Nokia C7:
    Nokia C7 photography - skiesNokia C7 photograph of skies

    Nokia C7 photo of truck

  6. Battery life on the Nokia C7 is just excellent!. I’ve gone over 8 hours with bluetooth enabled (a working day) on this phone without needing to recharge! This is the same battery life I’ve come to expect with the Nokia N8 so that I’m glad Nokia was able to have that kind of battery life with the Nokia C7. One important differentiating feature between the C7 and the N8 is the user-replaceable battery with the Nokia C7 and in my opinion, the easier-to-access SIM card and Memory card slots.
    Nokia C7 photo of SIM card and microSD slot
  7. The Nokia C7 comes with the ability to play a wide variety of video formats (which is important to me as I hate having to transcode video files) as well as being able to play a good number of audio formats as well (the ones I care about are: mp3, wma, and aac but the C7 can also play eaac, eaac+, amr-nb, and amr-wb). A neat feature of the video player in the Nokia C7 is the support for subtitles! Read more about this video subtitles feature on GSM Arena and Nitish Kumar’s blog. Video Recording on the Nokia C7 is pretty handy in a pinch. Nokia has also included basic video editor on the phone might just entice you into showing your creations to the world! 🙂 The same options on the N8 for video recording are present on the C7; You can split your video, add title clips before or after and style your title clips. Check out this video review of the Nokia C7 by PhoneArena which is quite good.
  8. Compared to most Android phones in ATT’s collection, the Nokia C7 has a relatively generous 8GB of internal memory with support for microSD cards up to 32GB in size (*whisper*the N8 comes with 16GBs of memory*whisper*). Nokia has a good track record of giving their phones a lot of internal memory although they have yet to get the memo about bumping up CPU specs to 2011 levels. 😛 You will probably need to get an external microSD card if you download a lot of Maps from the free Ovi Maps application which brings me to my next point:
  9. Ovi Maps is a highlight and treat for new users to Symbian. The maps are free to download and you’ll get updates for life. On other mobile systems like Android or iOS, you’ll be hard-pressed to find a free mapping application that offers downloadable maps.
  10. As with the Nokia N8, the Nokia C7 comes with customizable home screens (up to 3) which can be filled with apps you install. You can also add several preinstalled widgets to a homescreen by ‘longpressing” the homescreen and editing the settings. With Symbian^3, the Ovi Social application is particularly useful as it links your Twitter/Facebook account and displays updates in a widget. Another of my favorite widgets is the “Favorite Contacts” widget which lets you add up to 4 contacts, the handy Wi-Fi widget which lets you connect quickly to wireless network, and a host of other preinstalled widgets like that from Paramount Pictures showing a handful of their movies, and more.

The Bad

  1. Nokia C7 photograph of leaf - Close UpMy biggest gripe about the Nokia C7 revolves around the C7’s camera. I’ve taken a fair amount of high quality cell phone photographs with my Nokia N8 so I was expecting to be able to do the same with the Nokia C7. Sadly, the camera on the Nokia C7 disappoints. You’ll need to spend a lot of time figuring to the best way to take the picture versus just pointing & clicking. The C7-00 boasts of an 8 megapixel camera, but as with the Nokia N8, you don’t actually have all the megapixels present. The phone compresses the images to make sharing over your 3G data connection cheaper. However, I was disappointed because there was no ‘focus’ button in the camera application. I essentially had to move back and forth to make sure whatever I wanted to photograph was in focus. In reading up about the reasons for this, it turns out that fancy Extended Depth of Focusing feature and the C7’s fixed length lens are to blame hence the need to move back and forth to ensure my photos are in focus. Most of the time, I just gave up and snapped the scenes as they were & sure enough, the pictures turned out blurry. Add to that the fact that there’s no macro mode on the C7 and you’ll have yourself a recipe for mild annoyance.
  2. For a thorough review of the limitations of the Nokia C7’s camera, visit All About Symbian for their take on the Nokia C7. Nokia is shipping some phones with something called EDoF or Extended Depth of Focusing and All About Symbian has a great series exploring the technical differences between the traditional two-stage (focus & take the picture) camera technology and Extended Depth of Focusing. Stay tuned for some more photographs exploring scenarios where the C7 shines in taking photos.
  3. The C7 runs on Symbian ^ 3which is on maintenance mode since Nokia’s moving forward with Microsoft’s Windows Phone 7 in the future. Compared to Android and iOS, there aren’t many quality apps available for the Symbian and no carrier in the United States offers subsidized pricing for this $399 phone. This ‘disadvantage’ is the same one I had noted with my Nokia N8 and frankly, I’ve made my peace with this especially as the Nokia N8 is a great multi-use tool!
  4. ****Issues with the trial device didn’t let me assess the multitasking capability of the Nokia C7.

Parting Thoughts on the Nokia C7

The Nokia C7 is available for purchase via third party merchants like the Amazon Store, etc. Currently , Amazon has the Nokia C7 at $429 and the Nokia N8 at $399. That is not a typo, but to be fair, the Amazon price difference between the C7 and the N8 fluctuates within the range of ± $40. Also note that on, the Nokia N8 is priced at $449 and the C7 isn’t listed for purchase on So, why would you possibly pick the Nokia C7 over the seemingly same-priced Nokia N8? Well, it turns out in other parts of the world, the Nokia C7 is cheaper than the Nokia N8.

In the UK (on Nokia UK’s website), the Nokia C7 is about a hundred pounds less on a pay-as-you-go plan than the Nokia N8 and a little over 50 pounds more than the SIM-free Nokia N8. In Indonesia, the Nokia C7 is at least, 400 RRP more than the Nokia N8. In Norway, the Nokia N8 (without a contract) is over 1300 NOK more than the Nokia C7. The table below shows the price differences between the Nokia C7 and the Nokia N8.

**** Table Showing Price Difference between Nokia C7 and Nokia N8 in European Countries
Country Nokia C7 (Phone only)
Nokia N8
(Phone only)
Finland 370,00 € 479,00 €
France 329,00 € 419,00 €
Germany 379,00€ 449,00€
Italy €379,00 €499,00
Netherlands €399,00 €499,00
Poland 1 399,00 zł 1 729,00 zł
Portugal 399.90€ 529.90€
Russia 15490 руб 19990 руб
Spain 379,00 € 479,00 €
Sweden 3 495,00 kr
4 295,00 kr
United Kingdom £309.00
China ¥2,988.00 (WiFi version)
¥3,198.00 (3G version)
¥3,598.00 to  ¥4,899.00

For users living in areas with this price disparity, getting the Nokia C7 will be a tough decision/call, but here are some conditions that could make the C7 a good choice:

  1. If the N8 is ‘too much phone’ for your needs i.e. you’ll never need HDMI-out or 16 gbs of onboard space
  2. If you’re not into (quality) phone photography or couldn’t care less about megapixel ratings
  3. If you like the form factor of the Nokia C7, the touchscreen capability and presence of the ‘soft’ keys/menu

However for those in the USA or areas where the difference is less than 100 (dollars, pounds, naira, etc), I would hesitate to recommend the Nokia C7 especially when the Nokia N8 is available for the (almost) same price *and* has more awesome-to-have features like a kickass camera, 16GBs of internal space, USB-on-the-go and HDMI-out! In the US, no cellphone provider carries the Nokia C7 so you’ll have to pay the full price ($399) which is nothing to sneeze at. The C7 is not quite a camera-phone as getting non-landscape photos from the phone was hit-or-miss. As a C7 owner, you’ll have access to the plethora of applications on the Ovi Store for Symbian ^3 and I’ve found some useful apps on the Ovi Store that I’ve found. In fact, if I could marry the soft keys and form factor of the Nokia C7 with the Nokia N8’s hardware, we’d have a phone I would buy again! Get a Nokia N8 instead and you’ll thank me later. 🙂 I don’t think Nokia will complain if one person opts for the Nokia N8 over the Nokia C7. *grin*

In summary, I recommend USA users considering the Nokia C7 ‘upgrade’ to the Nokia N8 (for ~ $10 more on Amazon) instead.


  1. *Africa & the Middle East as well as some Asian countries are not represented.
  2. Unfortunately, the review unit I was sent had something wrong with it because the Menu button did not do anything except to ‘wake’ the phone. This particular C7 had lost the ability to view running applications which made running multiple apps impossible. WOMWorld/Nokia is aware of the issues with this particular C7 and I’m fairly certain this issue is not typical of production C7 units. Here are some screenshots (made with Smartphoneware‘s Best ScreenSnap) on the trial Nokia C7 showing the absence of “show open application:
    Nokia C7 Review Unit from WOMWorld/NokiaNokia C7 Review Unit from WOMWorld/Nokia


    Here are some screenshots (and video) I took of a remote Nokia C7 showing that the C7 *does* support multitasking and viewing open applications: