See the latest developments at the bottom. As I write, it's been close to 48 hrs since I got an email from Amazon that alerted me to "suspicious activity" they had detected on my account. Thus, they helpfully suspended my account. According to that same email, the account suspension was reversible following their receipt of a follow-up email from me telling them whether or not their detection was in error. The following account is a recounting of Amazon's epic failure in the basic rules of engagement in customer service....

Read More »