Jane Talks Tech!

a site for consumers, users and technology enthusiasts in 100 words or more ..

Getting blocked from Amazon and their disconnected customer service

See the latest developments at the bottom. As I write, it's been close to 48 hrs since I got an email from Amazon that alerted me to "suspicious activity" they had detected on my account. Thus, they helpfully suspended my account. According to that same email, the account suspension was reversible following their receipt of a follow-up email from me telling them whether or not their detection was in error. The following account is a recounting of Amazon's epic failure in the basic rules of engagement in customer service....

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Getting blocked from Amazon and their disconnected customer service was published on Thursday, January 14, 2010 at 9:30pm and tagged , , , , , , and . There are currently 2 comments on this article. Share your thoughts by writing your own.

Companies who do right by customers

Despite my nickname as "Bootleg Jane", when I find a company that earns my trust, I stick by them i.e. I buy products from there. A case (or two) in point: Amazon and the IDM company that makes UltraEdit. About 2 days ago, I had to reformat my laptop due to a botched driver installation of my new HP Officejet J6480 which is a story for another day, (perhaps today?). Sadly, my last 'file' backup was over a month ago while my last computer backup was much more recently. However, for some reason, Microsoft made it so ...

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Companies who do right by customers was published on Tuesday, November 25, 2008 at 6:50am and tagged , , , , , , , , , and . Respond to this article by writing the first comment.