Jane Talks Tech!

See the latest developments at the bottom. As I write, it's been close to 48 hrs since I got an email from Amazon that alerted me to "suspicious activity" they had detected on my account. Thus, they helpfully suspended my account. According to that same email, the account suspension was reversible following their receipt of a follow-up email from me telling them whether or not their detection was in error. The following account is a recounting of Amazon's epic failure in the basic rules of engagement in customer service....

Despite my nickname as "Bootleg Jane", when I find a company that earns my trust, I stick by them i.e. I buy products from there. A case (or two) in point: Amazon and the IDM company that makes UltraEdit. About 2 days ago, I had to reformat my laptop due to a botched driver installation of my new HP Officejet J6480 which is a story for another day, (perhaps today?). Sadly, my last 'file' backup was over a month ago while my last computer backup was much more recently. However, for some reason, Microsoft made it so ...