pr11ruined

PR 1.1 may have ruined my Nokia N8

So, you heard about the PR 1.1 update hitting various Symbian^3 devices over-the-air (OTA) or via Ovi Suite or the Software Updater tool. Well, here’s my cautionary tale of how PR 1.1 brought nothing but trouble to my Nokia N8. I ran the Software Update application on my Nokia N8 and got the message that the “N8 Device software” update was available.
PR 1.1 available for the Nokia N8 About PR 1.1 for the Nokia N8
I dutifully backed up my phone and started the process of updating my phone. After my phone rebooted and the update worked its magic, I was *very* surprised to see that all my installed apps and settings were still present. I didn’t think anything of this, but in my experience with firmware updates like this, *everything* gets formatted and I essentially expected to be starting from a fresh plate. After the update, I noticed the little changes like portrait orientation for the dialer tool, etc. What I also noticed was a slew of issues like windows were displayed weirdly i.e. only half of the window was visible on my screen, and problems maintaining a WiFi connection. I was bummed out and decided a reformat (*#7370# in the dialer) was in order. After the reformat, I expected that the Ovi Store application would be pre-installed on the phone as reported on Nokia’s websites. Alas, that was not to be. I couldn’t launch the Ovi Store application despite the words, “Ovi Store”, showing up in the Application Manager. In fact, tapping the Store icon only redirected me to a webpage when I was instructed to download the .sis file for the Ovi Store. Attempting to install this .sis file resulted in an “Unable to install” message. The story and my facts thus far:

  1. I updated Nokia N8 to PR 1.1 via an OTA update through the Software update application
  2. After the PR 1.1 update, all my applications and settings were still present on my phone. These applications included several Nokia Beta Labs apps like Battery Monitor, Mobile Documents, Nokia Bots, etc. The PR 1.1 update didn’t come with any special instructions for handling.
  3. After reformatting my PR 1.1 device, the Nokia N8 was essentially DOA because without the Ovi Store, I have no apps.
  4. Update: 3:32pm: For whatever reason, Ovi Suite did not have this option to reinstall the firmware on my Nokia N8 when the borked N8 was connected via USB. Will put up a screenshot later.

Right now, pissed is an understatement. I called the Nokia Support line and after doing 2 rounds with Customer Service level 1 folk, I was bumped to a Level 2 technician who finally figured out that something super screwy was going on. To make this long story short: I was issued a shipping slip, filled out a repair request and was told to ship my Nokia N8 to a Nokia Care center. I’m stuck without a primary phone for at least 2 weeks while the Nokia Care Center attempts to reflash the phone. I have never had to send any of my devices for reflashing and I’m very apprehensive. Thankfully, my phone is still under warranty, but I would feel incredibly shafted if this had happened when I was out of warranty. You can check on your phone’s warranty status with Nokia by visiting this site and entering your serial/IMEI number. Now, I’m scared because if the future updates destined for the N8 feel as untested and as coarse as PR 1.1, then N8 users are in for a world of hurting. In any case, there’s a silver lining to this story though: A) My contract with AT&T expires soon and this means it’s upgrade time. Android (HTC Inspire 4G) is looking mighty fine and I’ve entered ChipChick’s contest for the HTC Inspire 4G, but the following things about the N8 keeps me from throwing my hands up:

  1. I absolutely love the camera on the Nokia N8.
  2. free Navigation, USB on-the-go, etc. Go read my original post about why I chose the Nokia N8

B) I should be receiving a two week trial of a Nokia C7 and the Nokia BH-905i headset so I’ll be using & reviewing these items and should have a write-up of my thoughts on them. Wish me luck and let me know if you’ve had nothing but trouble from PR 1.1 on your Symbian ^ 3 devices. :)

Update: My thoughts on the Nokia BH-905i headset have been published!

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