Making fun of your users

So, I use Twitter daily and am very thankful that Twitter has been a boon to some companies in terms of customer service. However, I’ve had my first sour experience. To give you some background, I purchased Acronis Disk Director back in 2007 and it worked fine on my Vista system. The last update to Disk Director (when I last checked) was in 2007 so when I saw that an update to Disk Director had occurred in September 2009, I got excited and assumed (wrongly as it turns out) that it would be compatible with Windows 7.

Turns out that was not the case so I thought I’d be helpful in tweeting to @acronis that Acronis Disk Director 10 would not install on Windows 7 x64 systems on the 28th of October and whomever was manning that account responded that they would look into the matter. Well, on the 2nd I got this reply:

please, read system requirements carefully http://bit.ly/4gHY1g

My first instinct was that I had just been b****slapped and I wanted to appeal to the baser side of me by starting a flame war. However, I restrained myself and simply chided @acronis.

@ no need to be patronizing. since disk director 10 hadn't had an update in AGES, I assumed the latest update might include win 7
@janetalkstech
Jane Ullah

What’s the point of this post? I’m sorely disappointed that the ‘official’ twitter channel of Acronis would treat me that way. If we were buddies, I’d accept that as friendly ribbing. Acronis might’ve well said “f*** off” with that response. It’s not a biggie and I felt insulted. I *hope* that wasn’t the intention and even if it may not have been the intention, I felt insulted. Whaddaya gonna do? *shrug* I like to treat people fairly no matter their station in life. @acronis apparently felt I was a dumb user and felt the need to talk down to me.

In non-aggravating news, I’ve *finally* gotten around to editing photographs I took of Lauren and Chris’s wedding in Madison, GA. As you will see, I think I did justice to the ceremony. Enjoy the photographs in large glory here!

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